14-Day Money-Back Guarantee

1. Who Is Eligible

You qualify for the Money-Back Guarantee if all of the following apply:

• You are a first-time Jolo subscriber.
• Your refund request is submitted within 14 days of your initial subscription date.
• You have not previously received a refund from Jolo.
• Your account is in good standing and complies with our Terms of Service.
• Your usage does not violate our Fair Use Policy below.

The guarantee applies to all paid plans, including monthly and annual subscriptions.

2. What Gets Refunded

We refund the amount paid for your first billing period to your original payment method.

Examples:

• Monthly plan: full first month refunded.
• Annual plan: full annual payment refunded.
• Quarterly plan: full quarterly payment refunded.

Refunds are issued in the same currency used during checkout.

Please note that bank fees, exchange rate differences, or payment processor charges outside our control are not refundable.

3. How to Request a Refund

To request a refund, email [email protected] within 14 days of starting your subscription and include:

• Subject line: "Money-Back Guarantee Request".
• Your account email address.
• Optional feedback about your experience.

Once verified:

Your subscription will be cancelled.

Your refund will be processed to the original payment method.

Refunds typically appear within 5-10 business days, depending on your bank or card provider.

4. What Happens After a Refund

Once your refund is processed:

• Your subscription is cancelled and access to Jolo is removed.
• Any active AI automations, workflows, and integrations may stop functioning immediately.
• You may export and keep copies of your materials for internal records before cancellation.
• You agree to remove all publicly published Jolo-generated content from your website, social channels, or other platforms within 14 days of the refund.
• This policy operates on a good-faith basis, and repeated abuse or failure to comply may result in the refund being reversed.
• Unpublished drafts and account data may be retained for up to 30 days for export requests, then permanently deleted in accordance with our Privacy Policy.

5. Fair Use Policy

The Money-Back Guarantee is intended to help new customers evaluate Jolo risk-free - not to use the platform extensively at no cost.

Refund requests may be denied in cases including:

• Creating multiple accounts tied to the same person, business, payment method, or IP address to claim the guarantee more than once.
• Using Jolo primarily to generate, export, publish, or automate large volumes of content before requesting a refund.
• Generating more than 14 SEO articles before submitting a refund request. The guarantee is designed for evaluation purposes, not free bulk content production.
• Excessive usage during the refund period that is inconsistent with normal product testing, including unusually high-volume content generation, social posting, customer support automation, or workflow activity.
• Accounts registered with materially false, misleading, or fraudulent information.
• Accounts terminated for violating our Terms of Service.
• Refund requests associated with fraudulent payments, stolen cards, or chargeback abuse.

If we deny a refund request for any of the above reasons, we will explain the decision in writing.

6. Re-Subscribing

You are welcome to return to Jolo at any time after cancelling.

The Money-Back Guarantee is limited to one use per customer or business.

7. Your Rights

Nothing in this guarantee limits your statutory consumer rights under applicable law.

If local laws provide additional cancellation or refund rights, those rights continue to apply.

8. Common Questions